Remote Desktop Support

Remote Desktop Support:




Last updated 03rd July 2019

By requesting and accepting a remote session from a LuckVintage Technical Support representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. LuckVintage does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the Remote Desktop software or system performance.

LuckVintage Technical Support recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before initiating a remote support session with a LuckVintage representative. We further recommend that you remain seated at your desktop throughout the entire remote session. If you need to leave at any point, please let us know and we can pause the session.

Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. LuckVintage Technical Support will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.

LuckVintage Technical Support continuously undertakes to take the utmost care when in use of your computer. However, we cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems.

By allowing us to connect to your computer, you agree with the above.